Welcome to The LU Skincare Company website
As with all terms and conditions, these sound a bit technical and
rather formal. However, they are pretty standard and designed to
enhance your shopping experience and make it as easy and secure
as possible. The terms and conditions apply to the use of the
laurenceandumehltd.com website. By placing an order with us, you
are agreeing to accept these terms and conditions.
These terms and conditions can change at any time, and it is up to
you to check these terms and conditions regularly before ordering
products in case there are any changes. If you do not agree with
the terms and conditions set out below, you should not use or
access the website.
If you have any queries relating to our terms and conditions, please
contact us before placing an order.
Laurence and Umeh Ltd provides the content and services
available on the Site to you subject to the following terms and
conditions By accessing or using the Site, you are acknowledging
that you have read, understand, and agree, without limitation or
qualification, to be bound by these Terms and Conditions.
At Laurence and Umeh Ltd we are committed to protecting your
privacy and security. We will only use the information that we collect
about you to process your order and to provide you with the best
possible online service. We will not disclose customer information to
third parties. We will never ask for personal details via email. If you
receive an unsolicited email asking you for your log in details,
please contact us immediately.
About LU Skincare Company
Laurence and Umeh Ltd is the supplier of the goods.
This contract shall be concluded in English.
All prices indicated for products available via the website are
inclusive of VAT at the current rates and are exclusive of delivery
charges. The total cost of your order is the price of the products
ordered plus the delivery charge.
We will take all reasonable care to ensure that all details,
descriptions, images and prices of products appearing on the
website are correct. To the extent permitted by applicable law, we
do not warrant that the product descriptions or other content
available on the website are accurate, complete, reliable, current, or
error-free. Although we aim to keep the website as up to date as
possible, the information including product descriptions appearing
on the website at a particular time may not always reflect the
product exactly at the moment you place an order. We cannot
confirm the price of a product until your order is accepted.
Placing an Order
In order to purchase a product, simply browse through the online
shopping facility. Click on the ‘Add To Cart’ icon next to your
chosen product and the item will be put in your shopping basket (a
running total is visible on the top right of the online shop). Once you
have finished shopping, click on the shopping cart to checkout, or
press “Go to checkout”. The products and total purchase price,
including postage and packing costs, will appear and invite you to
complete your payment and add delivery details. All items shown on
the website are subject to availability. In the event of any items not
being available we will contact you to review your order.
If you require any information regarding your order(s) please
contact us at firstname.lastname@example.org.
Pay by Paypal
All prices quoted are in £ British Pounds (sterling). We accept
payments via PayPal via a secure on-line encrypted payment
Title to Goods
We will retain the legal ownership of the goods until full payment
has been made by you and such payment has been received by us.
Legal ownership of the goods will immediately revert to us if we
refund any such payment to you.
Delivery of goods is made once full payment is made through
PayPal. We don’t deliver to Post Office (P.O.) boxes or shipping
agent addresses. We will deliver the goods by standard parcel
delivery which is estimated to be 3-5 working days. This delivery
timescale quoted to you is indicative only and may exceed this time.
Products are made regularly in small batches to ensure maximum
shelf life for the consumer. Please note that the products in your
order may have to be made and this will require additional time.
Orders may be delivered in one or more parts. We do not accept
any liability whatsoever for delayed delivery caused by any third
party. Please ensure that you provide accurate contact or delivery
details to ensure timely delivery. We do not accept liability for any
failed or late deliveries due to incorrect address details. We aim to
process all orders within 48 hours of ordering. If this is not possible
we will contact you.
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to
have accepted the goods unless you notify us that you have
cancelled the order and/or you return the goods in accordance with
the returns policy. If no such action is taken, we shall not be obliged
to accept any rejection of the goods at a later date. Your statutory
rights are not affected. If you have not received the entire order as
detailed in the order confirmation email sent to you when an order is
received, please contact us at email@example.com.
Cancellations, Returns, Refunds
If you change your mind about the product you may cancel your
order within 14 days of receiving the items under the Distance
Selling Directive. Products can only be returned if they are
unopened and undamaged. Please note that in this case you will
need to pay the return delivery charge however we will refund you
the full amount that you have paid for the product including the
original delivery charge. Unfortunately we cannot accept proof of
postage as proof of receipt for the goods and the refund will be only
issued if the products are received by us and are in a good
condition. Whereas every effort is made to supply high quality
goods as shown, if the goods arrive damaged or are different to
your order, we will send you a replacement or a refund for the full
amount including the original delivery charge. For any claim to be
accepted, we must be notified within 3 days of receiving the items
at firstname.lastname@example.org. This does not affect your
statutory rights as a consumer.
All content available on the website, including, but not limited to,
text, graphics, logos, button icons, images, audio clips, data
compilations, and software, and the compilation thereof
(collectively, the “Content”) is the property of Laurence and Umeh
Ltd. Trademarks, logos, and service marks displayed on the
website (collectively, the “Trademarks”) are the registered and
unregistered marks of Laurence and Umeh Ltd. Neither the
Content, the Trademarks, nor any other portion of the Site may be
used, reproduced, duplicated, copied, sold, resold, accessed,
modified, or otherwise exploited, in whole or in part, for any purpose
without our prior written consent.
Your statutory rights remain unaffected by these terms and
If you wish to complain about any matter in respect of the goods
please email us at email@example.com.
Your use of this website and any purchase by you of any goods
from Laurence and Umeh Ltd shall be governed by English law and
the parties hereto submit to the exclusive jurisdiction of the English
courts. This is irrespective of where you are based. If you have a
dispute with Laurence and Umeh Ltd we will always do everything
we can to resolve the issue if you contact us.
We reserve the right at any time to modify or discontinue the
service, products or the prices (or any content thereof) without any
notice. Laurence and Umeh Ltd offers this website, including all
information, tools and services available from this site to you, the
user, conditioned upon your acceptance of all terms, conditions,
polices and notices stated here. By placing an order with us you are
agreeing to accept these terms and conditions. We reserve the right
to amend or remove any section of the terms and conditions without
By email to firstname.lastname@example.org